PASSENGER CRAWLS FROM FLY540 JET & CHEAP RESPONSE FROM FLY540.

LEFT: Bishop Jackson Kosgei of Worldwide Gospel Church of Kenya with his daughter Emmy Kosgei, during the launch of her fourth album in Eldoret. File, NairobiNews
A disabled bishop has reported to police claims that he was forced to crawl from the plane of a local airline.
Bishop Jackson Kosgei of Worldwide Gospel Church of Kenya has said he had to crawl from the plane at JKIA after staff said they could not help him get down.
After a 40-minute standoff, Bishop Kosgei says he was ordered to alight on his own by Fly540 attendants when it landed at JKIA from Eldoret in spite of his disability.
He complained about his treatment to JKIA police and OB No 18/11/5/2014 states that the airline staff refused to allow anybody to support him as he disembarked
http://nairobinews.nation.co.ke/fly540-drama/

THE RESPONSE FROM FLY540 IS VERY  NON-COMMITTAL AND HAS ALOT OF DENIAL- HUMANITY SHOULD PREVAIL OVER  EVERYTHING I BELIEVE - OTHER AIRLINES ARE DOING IT ANYWAY.
540 Aviation LTD
Response to media articles regarding Bishop Jackson Kosgei:
“We commend and support Bishop Jackson Kosgei and his tireless work to raise awareness of the difficulties faced by less-abled people. Fly540 Kenya is proud of its track record and the contribution it makes to help wherever possible.
“We are investigating this allegation and taking the matter seriously. We also take the matter of health and safety of all our passengers very seriously and, like all airlines, insure all our passengers against injury. What we can and cannot do are dictated by terms and conditions of insuring our passengers. Due to the type of our planes, we cannot provide cover for immobile or lift-on/off passengers. The aircrafts in use are not fitted with the special equipment needed for these situations and, as a result, our insurance does not provide cover against any issues that might arise through our employees physically carrying a passenger. We are however able to assist wheelchair passengers who can be escorted up to the aircraft door, as long as they are able to climb the stairs – and provided we are informed at the time of booking. We make this clear to everyone and it is in at least three different places on our website (http://www.fly540.com/assistance.php;http://www.fly540.com/onboard.php; 
http://www.fly540.com/terms.php).
“Bishop Kosgei is a frequent traveler with us and has not had any issues previously. Our preliminary investigations indicate that in this instance he declined assistance whilst disembarking. Once we have concluded our investigation we will make it available to the relevant authorities. Additionally, we are happy to meet the Bishop and discuss how we can make matters easier for him in the future.”

Comments

  1. UnknownMay 15, 2014 at 12:45 AM

    ..maybe you should have started with an apology to the dissatisfied customer and the rest of us who identify with him.
    To me it sounds like you are trying to justify whatever happened to the Bishop - that is not good!

    ReplyDelete

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